Calculate Delivery Time Accurately
Posted on April 28, 2008 by
Rosanne Lim 
eCommerce 
2 Comments
In the age of fast food, DSL, and Bluetooth, it is not surprising that customers are becoming more demanding than ever. They want products and services to be served instantly. If you are operating an ecommerce site though, then you probably realize that it is not as easy as that because the delivery process consists of different steps. This is the reason why providing an accurate delivery schedule when customers make online checkouts is essential to receive customer approval and satisfaction.
Determine the transit time
Basically, transit time is the period between ordering and the arrival of the goods at the customer’s door. To accurately determine the transit time, you should include the time for order retrieval, transmittal, packing, and the shipping among others. Below are the things you need to consider for transit time:
Clock deadline – this is the time of day by which the order must be received in order to meet a particular schedule.
Order retrieval – this involves getting the order from the website to where you need to route them to the appropriate department for processing.
Order transmittal – this is the time required for the transfer of information about the order. Usually, this will take several minutes if you have a central warehouse.
Packing – the time it takes for your staff to get the ordered items and pack them for shipment. Although this process is relatively simple, it can become time-consuming if you have a high volume of orders.
Accounting – the process of payment verification before the products are delivered.
Shipping time – usually provided by the carrier such as UPS, and FedEx among others.
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The biggest bottleneck we found was in inventory control. If you have an investment to make, invest in software that will make your website and inventory system a seamless machine.
I started as SEO and developer in a local ecommerce site. Sales were about $40,000 a month. I came from the internet marketing niche before that. So I was prepared for an SEO battle.
Needless to say, there was no battle. We now do $100,000 a month. But we had to hire extra employees where the right software would have cut time out.
Hi, I’m glad to hear that you’re doing so well. And I totally agree that using a specific software for inventory control is a good investment especially if you have a lot of daily orders.