10 Outsourcing Tips That Actually Work
Posted on September 21, 2007 by
Dee Barizo
General, Promotion
15 Comments
Outsourcing is an important part of expanding and growing an online business. If you produce all the content and do all the promotion, you’ll reach a point of diminishing returns. You’ll have to work harder to earn more revenue. This oftentimes backfires as many entrepreneurs burn out and have to take a break to recuperate.
With the popularity of The 4-Hour Workweek, more internet marketers are looking to outsource. If you have cash to spare, outsourcing can greatly increase your bottom line by adding value to your site through the labor of other skilled workers.
Even if you’re not in a position to outsource, bookmark this page. When your online business begins to grow and your cash flow improves, these 10 tips will help you reinvest your money so that your business can become even more profitable.
1. Lean towards hiring outsourcing firms rather than individuals.
The problem with individuals is they can leave you when they find a better offer. Also, if your they get sick, your business suffers. By going to reputable companies, you’ll delegate the responsibility of finding replacement workers.

However, don’t be dogmatic about this. If you find awesome individual workers especially for one-time projects and highly skilled tasks, feel free to hire them.
What you’ll avoid: Spending the time and money it takes to find a replacement worker.
2. Know your hourly rate.
Figure out how much you’re making an hour. Then, begin to outsource all the tasks that can be done for less than your hourly rate. This will save you time. Spend that time on the more profitable tasks.
What you’ll avoid: Doing low-profit tasks instead of the tasks that actually bring in the most money.
3. Find people more skilled than you.
Set your ego aside. If you’re expanding your business through outsourcing, you might as well expand with workers more talented than you. The super rich understand this principle. They may not be the most talented people in the world. However, they know how to find, hire, and retain excellent workers.
What you’ll avoid: Stunting the growth of your business by not seeking qualified help.
4. Know your strengths.
Do you know what your strengths are? Most of us live such busy, multi-tasked lives that we are not sure what our strengths are. Slow down and assess your talents and skills. Take a strengths test. Ask your friends and business contacts for feedback.
Once you know your strengths, outsource the business activities that don’t correspond to them.
What you’ll avoid: Doing activities you’re not really good at.
5. Outsource the tedious and mundane parts of your work.
A happy entrepreneur is a entrepreneur that stands to make a lot of money :) What don’t you like doing?
See value in blog commenting, but don’t want to do it? Find someone who’s passionate about your niche and have them comment. Think of writing as a necessary evil? Hire a blogger or copywriter. Love writing but hate marketing? Hire a search or social media marketer.
What you’ll avoid: Doing tasks you don’t enjoy.
6. Take time to assess job candidates/firms.
The huge value in outsourcing is finding someone you can count on for the long-term. If you have to keep firing and hiring, you’re wasting time. If you have to micromanage your workers to get them to produce quality work, you’re wasting time.
Spend as much time as you need to find the perfect person/firm for the job. Even if you have to go through 15+ candidates, don’t settle for average. Your business is at stake. Hire top quality workers and your bottom line will increase.
What you’ll avoid: Headaches, frustration, and low income.
7. Assess your candidates well.
I like to give job candidates small tasks before hiring them. These small tasks help evaluate me their skills more accurately. For example, if you’re looking for a blogger, have them post 3 times and gauge the traffic and reaction of your readers. If you want to hire a search marketer, ask them to build a couple links. If you want a new site design, ask them to send you a couple sample drafts.
Also, ask for prior work. A writer worth their salt should have a couple articles published. A good programmer should have some programs already built. An excellent virtual assistant should have great references.
Finally, check for plagiarism with your writer/blogger candidates.
What you’ll avoid: Low quality work.
8. Once you find great workers, treat them VERY well.
These workers are among the most important assets in your business. Give them a percentage share of your profits. Hand out bonuses when they reach goals. Increase their wages when your business grows significantly.
Encourage them when they make your site look good. Train them and give them skills so they’ll feel like they’re improving personally. Give them room to take calculated risks. Allow them to come up with their own ideas.
Finally, keep this in mind. Great workers know they can find other jobs. Give them reasons to stay with you.
What you’ll avoid: A high turnover rate of quality workers.
9. Don’t micromanage.
Talented workers hate this. It makes them feel like robots. Micromanaging is definitely a real reason why many workers leave their job. Also, micromanaging is an inefficient use of time.
Outsourcing is about finding people who can do a job without you instant messaging them every 15 minutes. If you’re gonna micromanage, save the money, skip outsourcing, and do the job yourself.
What you’ll avoid: Low morale between you and your workers.
10. Get referrals.
This is one of the best ways to find a valuable worker. Ask your business contacts if they have any recommendations. If you don’t have any business contacts, now is the time to start networking with other webmasters.
What you’ll avoid: The time it takes to sift through 50 Elance proposals.
Feedback
Join the conversation by leaving a comment. Which outsourcing tips did you like? Also, can you think of more tips?
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No designer in their right mind is going to send you sample drafts just so you can “test” them. First, most designers do 3 drafts at the most for a client. The first draft is most of the time their best one and the others are just there to show options. I personally don’t give my clients the chance to choose between several drafts because there is no point. If the brief is good (which the designer has to be aware of) and the designer knows what he is doing, then one draft for the overall project is enough. Bad planning is the only cause of several drafta and clients having to pick. Trust the expert, trust the designer.
As for drafts and “testing”, ask for a portfolio, not sample drafts.
* The only exception is if you’re going to pay for those sample drafts and the time spent to make them - but there is no real point there. :)
Otherwise, nice article.
Thanks for your input. I should’ve been clearer. I definitely would pay the designer to create the sample drafts.
I understand your point, but what if the webmaster doesn’t like the first brief? I personally like to have options before spending a lot of money - whether it’s different articles by making a request at Constant Content or doing a design contest at Digital Point or SitePoint.
I wouldn´t totally agree with the “Trust the expert, trust the designer.”. In web design functionality must come before design. And most designers don´t know or don´t want to work like that. So if you´re designing an ecommerce site, it is better to have the designer only “dress” your pre-made structure.
I hope that makes sense. :)
Point 1. should REALLY understand the cost implications of outsourcing. 2. Should understand how important it is to be able to clearly communicate what you want them to do otherwise no matter how good they are, if they don’t know what you want or misunderstand what you want - you won’t get what you want.
Great points. Thanks! I think I had point 2 floating in my mind before I wrote this article, but I never got in down on paper so I forgot about it.
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Thanks for the excellent tips.
Thanks for the great tips — I think these will help many people and small businesses work more efficiently. A great online marketplace site to search for providers is oDesk (http://www.odesk.com). With over 15,000 tested and rated providers, oDesk offers businesses a one-stop-shop for outsourcing. Unlike other marketplace sites, there are no membership fees and it is free to post a job. One of the unique aspects of oDesk is that you have the ability to hire someone by the hour — very useful if you’re working on a long-term project or if you need a programmer to make regular updates on your website. Good luck outsourcing!
~Michelle, oDesk
I have to say that 4HWW was my favorite book so far in 2007. But the Indian outsourcing solution has fallen flat for me, and it’s probably my weakness. I’ve expected the firms to grasp my tasks “intuitively” rather than requiring detailed, written step-by-step instructions. I am certain I’ve not found the right firm yet. I need to be able to say “Please upgrade this Wordpress blog to the latest version” and not have to point out all the inner steps. Or I may need to say “Get me a list of all of the ________ businesses in Alabama.” and know they’re not going to depend on Google for that.
Also, I’ve found in interviewing Overseas firms that if you decide not to go with them, some will stop at NOTHING to contact you over and over. Because they use VOIP services, it is almost impossible to block them. I’ve had one firm contact me over 20 times, even after I told them I wasn’t interested. Others continue to call me without any end in sight. Lesson to others… use a Grand Central number!!! NEVER EVER use your office number!!!!!!
(I’m not even listing my URI here because I’m scared to death I’ll get even MORE phone calls!)
I have had the same experience as you. I can’t believe I didn’t have this tip.
#11 - Give very detailed instructions.
Also, thanks for the heads up about firms contacting you over and over.
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I have just gotten into thinking about this, since i entered the online marketing and blogging realm, i have taken on more than i can chew, and now need help with a variety of things. Mainly i want to outsource some content creation and build my blogs up, plus some minor design work.
I’m gonna look into Constant Content and i already use DP and SP. My budget is NOT exactly unlimited so caution and smarts will have to be used. Thanxs, Dee. Good stuff.
You’re welcome :) Good luck with outsourcing! It’s one of my favorite business activities.